For UK service businesses doing £1M–£10M/yr

Respond to every
new lead in 60 seconds.
Book 30% more jobs in 60 days.

We install an AI system inside your business that calls every enquiry within 60 seconds, follows up nine times, books them straight into your calendar — and reactivates the dead leads sitting in your CRM. If you don't book 30% more appointments in 60 days, we work for free until you do.

Test your own response time — free

Drop your website below. We'll submit a lead through your own contact form and send you a recording plus your measured response time. Most owners are shocked.

UK-based GDPR & PECR compliant 90-day money-back Installed in 7 days
9:41
First60 now
New enquiry → instant callback
Sarah, sofa removal request, replied 0:00:42 after submission
Hi Sarah — this is First60 calling on behalf of EcoClear about your sofa removal enquiry. Got slots tomorrow 3pm or Thursday 10am — which works?
Thursday 10am please
Perfect, booked you in. Confirmation just sent. Need to change? Reply CANCEL anytime 👍
Thanks 🙏
0:42s response time
Built for UK service businesses
EcoClear · Waste Removal
— Plumbing & Heating —
Roofing Contractors
— Electrical Installation —
Commercial Cleaning
— HVAC & Refrigeration —
Pest Control
— Glazing & Windows —
Landscape Services
— Specialist Construction —
EcoClear · Waste Removal
— Plumbing & Heating —
Roofing Contractors
— Electrical Installation —
Commercial Cleaning
— HVAC & Refrigeration —
Pest Control
— Glazing & Windows —
Landscape Services
— Specialist Construction —
The leak

Most UK service businesses lose 60% of their leads before they ever pick up the phone.

You're not paying for leads. You're paying for the privilege of losing them to whoever called back first.

47min

Average UK lead response time

By the time the average UK trades business calls back a web enquiry, 78% of those leads have already rung a competitor.

Source: UK SME inbound lead audit, 2024
£20K+

Sitting in your CRM right now

Most UK service businesses have 6–12 months of "lost" enquiries gathering dust. Most just needed one more nudge.

Avg. reactivation campaign value, our clients
391%

Conversion lift at <1-min response

Responding inside a minute converts almost 4x better than responding within an hour. Speed isn't a nice-to-have — it's the product.

MIT lead-response study + Velocify replication
The fix

One system. Five components. Installed in 7 days.

The 60-Second Lead Engine. Fully managed. Built for UK service businesses. No software for you to learn.

01

60-second AI response

Every new enquiry — website, Google LSA, Meta, anywhere — gets an SMS and an AI voice callback within 60 seconds. 24/7. Weekends and 9pm enquiries included.

02

9-step follow-up cadence

SMS, email, and voicemail drops across 14 days for every lead who doesn't book first touch. Books 2–3x more appointments — zero extra effort from your team.

03

Auto-booking to your calendar

The AI qualifies the lead and drops them directly into your diary. Your team turns up to a confirmed appointment, not a phone-tag chase.

04

Dead-lead reactivation

We pull your last 12 months of "lost" leads and run a reactivation campaign in week one. Usually pays for the entire install before we're finished building it.

05

Live dashboard

Every lead. Every response time. Every booking. Every recovered job. One screen. You see exactly what we're doing and what it's worth.

What you'll see

Your live performance dashboard.

Every lead, every response time, every booking, every pound recovered. One screen — pulling in real-time from your phone, your tablet, anywhere.

first60.app/dashboard

EcoClear · Performance

Today, Thursday 15 May · 9:41 AM
Avg response
0:42s
↓ 98% vs industry
New leads
47
↑ 23% vs yesterday
Booked appts
28
↑ 30% vs last week
Pipeline recovered
£42.4K
↑ 48% this month

Response time · last 7 days

You Industry avg
47:00 industry 0:48 0:55 0:38 0:51 1:02 0:35 0:42
Fri 09 Sat 10 Sun 11 Mon 12 Tue 13 Wed 14 Thu 15

Live activity

Live
  • Sarah J. — sofa removal
    Booked Thu 16 May · 10:00 AM
    0:42s
  • Mike R. — roof repair
    Replied · awaiting timeslot
    0:51s
  • Tom B. — bin collection
    Booked Fri 16 May · 2:30 PM
    0:38s
  • Lisa K. — emergency plumber
    In nurture · day 3 of 14
    1:12m
  • James W. — quote request
    Booked Mon 19 May · 9:00 AM
    0:44s
  • Hannah P. — service call
    Booked Tue 20 May · 11:00 AM
    0:36s

Lead sources

1,247
This month
  • Website form42%
  • Google LSA28%
  • Meta ads18%
  • Referral12%

Dead-lead reactivation campaign

Day 5 of 14
1,847
Contacted
213
Replied
67
Booked
£42K
Pipeline £
Contacted → Replied 11.5%
Replied → Booked 31.5%
Booked → Confirmed won 68.7%
Name
Source
Stage
Response
Value
Booking
SJ
Sarah Jenkinssarah.j@gmail.com
Website
Booked
0:42s
£820
Thu 10:00
MR
Mike Reynolds07700 900421
Google LSA
Nurturing
0:51s
£1,200
TB
Tom Brennantom.b@ecoclear.co.uk
Website
Booked
0:38s
£450
Fri 14:30
LK
Lisa Khanum07700 900156
Meta ads
Nurturing
1:12m
£950
JW
James Wilkesjames@wilkes.co.uk
Referral
Won
0:44s
£2,400
Mon 09:00
HP
Hannah Patelhannah.p@email.co.uk
Website
Booked
0:36s
£680
Tue 11:00
DM
David Mortensend.mortensen@me.com
Google LSA
Lost
2:34m
£540
RC
Rachel Carterrachel@cartergroup.co.uk
Website
Booked
0:29s
£1,850
Wed 15:00
Active

60-Second Lead Response

Instant SMS + AI voice callback on every new enquiry, 24/7.

47Leads today
0:42sAvg response
Day 5 of 14

Dead-Lead Reactivation

12-month CRM sweep — re-engaging every "lost" enquiry with a fresh offer.

£42KPipeline £
67Booked so far
Active

9-Step Follow-Up Cadence

SMS, email and voicemail across 14 days for every lead who doesn't book first touch.

234In nurture
31%Booking rate
Scheduled

Quarterly Re-engagement

Auto-fires every 90 days with a fresh offer angle — fully hands-off.

12 AugNext launch
1,247Audience

Conversion funnel · Last 30 days

Total leads
1,247
100%
Responded to
1,239
99.4%
Engaged in conversation
847
67.9%
Booked appointments
387
31.0%
Confirmed won
266
21.3%

Revenue recovered · Last 30 days

Recovered Forecast
£42,400
Apr 15Apr 20Apr 25Apr 30May 05May 10May 15

AI voice & tone

Voice British female · Sarah
Tone Friendly & professional
Speech rate 1.05× — natural conversation pace
Accent Estuary English

Working hours & SLAs

Always-on response 24/7 AI handling — never miss a lead
Weekend coverage Saturday + Sunday handling enabled
Out-of-hours auto-reply Custom message after 8pm if AI escalates
Response SLA target Currently hitting under 60 seconds

Integrations

G
Google Calendar Auto-booking · 28 events this week
Connected
S
ServiceM8 CRM Lead sync · synced 2 min ago
Connected
T
Twilio SMS + voice · £42 credit remaining
Connected
$
Stripe Deposit collection enabled
Connected

Team & access

JS
James Smith Owner · Full access
Active
LP
Lucy Pearce Office manager · Lead handling
Active
RT
Ryan Taylor Sales · Reports + bookings only
Active

Numbers shown are representative — real dashboards are personalised to your business. Click the tabs above to explore.

Your leak, in pounds

How much are slow responses costing your business?

Drag the sliders. The number on the right updates live. Most businesses are losing more than they spend on advertising.

120
£1,200
12%
47 min
Estimated annual leak
£0
Lost to slow response time alone, per year
At 0 leads/month and a 0-min response time, you're converting 0% below potential. That's roughly £0 in jobs going to faster competitors every year.

Test your own response time — free

Drop your website below. We'll submit a lead through your own contact form and send you a recording plus your measured response time. Most owners are shocked.

or book a 15-min audit call
Compare

How First60 stacks up against the usual options

Feature
Doing nothing
Hire a receptionist
★ Recommended First60
Response time
47 min average
15 min (office hours only)
< 60 seconds, 24/7
After-hours & weekend cover
9-step follow-up automation
Dead-lead reactivation
Annual cost (UK)
£0 + £40K+ lost
~£28K + NI & pension
£7,500 + £18K/yr · day-90 exit
Time to deploy
2–8 weeks to hire & train
7 days, fully managed
Money-back guarantee
90-day full refund
The 7-day install

From kickoff to cash in one week.

No software for you to learn. No team training. No "let's revisit this next quarter." Done by Friday.

01

Kickoff call

60-min session. We map your lead sources, your tone, pricing rules, and pull your dead-lead pool. That's all we need from you.

2–6

We build the system

You approve copy and pricing same-day. We handle integrations, AI training, follow-up cadences, calendar sync.

07

Go-live & reactivation

System goes live. Reactivation campaign sends to your 12 months of dead leads. First booked appointments usually inside 48 hours.

8–37

30 days of optimisation

Included. We monitor, refine, and tune the AI on what's converting. Weekly reporting. No additional cost.

Step one

Start with the £197 Lead Leak Audit

Before you spend anything serious, get the number that tells you whether you should.

£197 fixed · one week turnaround
  • Mystery shop of your lead handling — a real enquiry through your own website, recorded and timed
  • Dead-lead pool sweep — how many enquiries from your last 12 months went quiet in your CRM
  • Your personalised leak number, in pounds — what slow response is costing you per year

The full £197 is credited against your install. If we find nothing worth fixing, we'll tell you that too.

Book my audit — £197
Pricing

One install. One price. No surprises.

Management included from month 2. Everything in the install is yours to keep.

Five founding installs at cost. Then the price goes up.

The 60-Second Lead Engine

Complete install

Built, deployed, and optimised in 7 days. Management included.

£ 7,500 one-time
  • Dead-Lead Reactivation Campaignavg £20K pipeline recovered · £3,500 if bought standalone
  • 60-second AI lead response — SMS + voice, 24/7core
  • 9-step follow-up cadence — written in your voicecore
  • Auto-booking into your existing calendarcore
  • CRM included, configured, yours to keep£1,200/yr value
  • 30 days of monitoring & optimisation£1,500 value
  • Direct founder access for the first 30 days

Total stated value: £26,000+. Your price: £7,500.

Run my 60-second test

or book a 15-min audit call

Ongoing management included: £1,500/mo from month 2 · no-penalty exit at day 90

You decide whether we stay on the same day your guarantee window closes — after 90 days of watching the dashboard.
£197 audit fee fully credited.

The 60-Second Lead Engine

The Founding Five

The 60-Second Lead Engine is £7,500. For the first five UK businesses, we're installing it at cost — because we want the before/after numbers public.

£ 750 at cost · + £60 per booked appointment, capped monthly
  • The full Engine install — everything in the £7,500 package, nothing held back
  • You pay our cost (£750) plus £60 per booked appointment the system generates, capped monthly
  • In exchange: your real name and real numbers, published in full — hit or miss
3 of 5 slots remaining
Run my 60-second test

or book a 15-min audit call · ask about a Founding Five slot

This deal dies at client #5. The next install pays £7,500.

£197 audit fee fully credited.

The 30·60·90 guarantee

30% more booked appointments in 60 days. Or we work for free until you hit it.

30%
Result floor

More booked appointments in 60 days. Written into the agreement, measured against your baseline.

60
Days to deliver

If we miss the 30% target, we work for free until we hit it. No pause, no excuses.

90
Money-back window

Full refund of your install fee if we haven't delivered the result inside 90 days.

Claim your guarantee →
Proof

Real UK businesses. Real numbers.

Founding client installs in progress — every case study publishes in full, including any that miss the +30% bar.

EcoClear (UK waste removal, Birmingham) — install completing June 2026.

Full case study with verified before/after numbers will publish here once the 60-day window closes. We don't fake testimonials. If you want to be the next case study, book an audit.
EcoClear case study
Publishing late June 2026 · Waste Removal · Birmingham
In progress
★★★★★

Founding Client #1 — install in progress. Real name, real numbers, published in full once the 60-day window closes.

In progress · publishes Q3 2026
★★★★★

Founding Client #2 — install in progress. The full case study publishes either way — including if it misses the +30% bar.

In progress · publishes Q3 2026
Why First60

Built for UK service businesses by someone who watched the leak from the inside.

I built First60 after watching UK service businesses pour thousands into Google Ads and Meta — and then lose six out of every ten leads to slow response times.

The fix isn't more ads. It isn't a fancier CRM. It's making sure every lead you've already paid for actually turns into a booked job before your competitor's phone rings.

If that sounds obvious — it is. Almost no one in the UK trades and service space is actually doing it. That's the opening.

— Founder, First60
Questions

Honest answers.

Install & delivery
How long does the install take?

Seven days from kickoff to go-live. We do the heavy lifting. Your only commitment is one 60-minute kickoff call and same-day approvals on copy and pricing.

What CRMs and tools do you integrate with?

ServiceM8, Jobber, Tradify, Powered Now, HubSpot, GoHighLevel, Pipedrive, Salesforce, and 30+ others. If you don't have a CRM, we provide one as part of the install at no extra cost.

Will it replace my staff?

No. It handles the leads your staff can't get to — out-of-hours, weekends, and the ones that fall through the cracks during busy periods. Your team turns up to confirmed bookings, not phone tag.

Pricing & guarantee
What does it cost?

£7,500 one-time install — everything in the stack above, including the reactivation campaign (£3,500 if bought standalone) and a configured CRM that's yours to keep (£1,200/yr value). Ongoing management is included at £1,500/mo from month 2, with a no-penalty exit at day 90 — you decide whether we stay the same day your guarantee window closes. The £197 audit fee is fully credited.

The 60-Second Lead Engine is £7,500. While the Founding Five window is open, the first five UK businesses get it at our cost — £750 install plus £60 per booked appointment the system generates, capped monthly — in exchange for your real name and real numbers published in full. This ends at client #5; after that the install is £7,500 with management included at £1,500/mo from month 2 (no-penalty exit at day 90). The £197 audit fee is always fully credited.

What if it doesn't work?

30% more booked appointments in 60 days or we work for free until you hit it. Plus full money-back inside 90 days if we haven't delivered. The risk is ours, not yours.

How do I know I'm not paying for AI fluff?

The dashboard shows you every lead, every response time, and every booked appointment. You'll see the lift inside week one because of the reactivation campaign alone. If the maths don't work, the guarantee kicks in.

Is there a smaller way to start?

Yes — Reactivation-Only. We sweep your last 12 months of dead leads and run the full reactivation campaign, without the AI response system. £2,000, and it typically pays for itself before the campaign finishes. If you upgrade to the full Engine later, £1,000 of it is credited.

Compliance & fit
Is it GDPR / PECR compliant?

Yes. Built specifically for UK businesses. ICO-registered, GDPR-aligned data handling, PECR-compliant communications. We only contact leads who have given you permission to be contacted.

Who is this not for?

Sole traders without a team, businesses doing under £500K/yr, and companies not running any active lead generation. Our buyer is a UK Ltd doing £1M–£10M/yr, owner-led, already spending on leads, frustrated by how many disappear.

Stop losing leads

Start with the free test. We'll measure your real response time — on your own website.

No pitch deck. No slides. We submit a real enquiry through your contact form, record what happens, and send you the number. If it's under a minute, we'll tell you you don't need us.

or book a 15-min audit call

Direct email: hello@first60.co.uk · We respond in under 60 seconds. (Naturally.)